Offer: Job: Community Manager for the Girl Effect University Network
The Nike Foundation seeks a Community Manager to successfully nurture, build, champion and improve the Girl Effect University (GEU) Network.
GEU is a mobile university that provides the tools, training, coaching, inspiration, and networks to help development professionals – and others – include girls in large-scale initiatives.
To increase our impact and accelerate work for girls we are creating the GEU Network. The network will:
1) Nurture relationships and facilitate connections across countries, organizations and sectors
2) Provide technical assistance, practical tools and curate knowledge from within the community
3) Track, measure and share the impact of GEU and the work being done for girls globally
An integral part of the GEU team, the Community Manager will wear many hats in the name of community building and network management to cultivate the leading network of girl champions poised to unleash the Girl Effect. GEU has three goals: 1) to ensure girls are at the core of planning and design; 2) to increase impact potential and sustained connectivity of girl centered work; and 3) accelerate of the Girl Effect.
This is a six-month contract position with the opportunity to extend if mutually desired.
The Community Manager will report to the GEU Program Manager.
Position location: Base location TBD
Regular travel between Nike HQ in Beaverton, OR (USA) and Girl Hub HQ in London (UK), and Girl Hub offices in Nigeria, Rwanda and Ethiopia. There may be potential for new Girl Hub locations in the future.
The community manager will work in close collaboration with the GEU Curriculum Manager and the Build Manager on the following responsibilities.
• Proactively listen to and connect with individual community members to cultivate a community culture of safety, collaboration, learning and support.
• Identify core users in the community and develop them into content creators, ambassadors, champions, advocates.
• Facilitate community connections by serving as "matchmaker" for network members, as well as linking opportunities
• Serve as the liaison between the Nike Foundation and the GEU network members—communicating issues, insights, feedback and opportunities through the appropriate channels.
• Manage all community-related customer service questions and issues promptly, and work with IT to resolve any technical issues.
• Actively participate and support the development of a community across Nike Foundation, Girl Hub and partners.
• Develop content sharing partnerships with external partners and network members
• Identify relevant content within the development research community that will support the work of community members
• Work with Nike Foundation legal team to develop content sharing agreements with partners
Monitoring and Evaluation
• Identify and analyze issues, patterns and trends in community activity and growth, as well as track, manage, synthesize and report on GEU Network learning metrics.
• Track update and manage all member data in the CRM
• Create and manage the network communications and production calendar (gratitude cards, quarterly member directories, girl knowledge summaries, community update newsletters, etc).
• Document and promote network success stories.
Recruitment and Retention
• Recruit new network members through GEU workshops and existing program alumni and other relevant Nike Foundation or Girl Hub engagements)
• Organize and facilitate network conference calls and in-person events.
• Oversee the production, distribution and tracking of network rewards (i.e. podcasts, webinars, guest speakers)
• Keep a pulse on trends news, resources, tools and best practices for both international development and community management and disseminate that that knowledge throughout the team.
Required Skills & Qualifications
• 7+ years professional experience. Background in community organizing required. Additional background in journalism, marketing, or fundraising preferred.
• Professional experience in international development required. Additional professional experience in girl specific development and training preferred.
• 1+ years’ experience living and/or working in Sub-Saharan Africa, the Middle East or South Asia required.
• Experience harnessing CRM platforms for effective relationship cultivation.
• Demonstrated proficiency with collaborative technology tools serving low-bandwidth environments (e.g. webinars, conference calls, podcasts, email marketing, social media, and SMS).
• Demonstrated success in deep listening, connecting dots, and following through required (specifically, this person is required to think ahead, handle multiple requests, and follow through on every request/connection with every network member in a thoughtful and personal way).
• Ability to multi-task and problem solve in a fast-paced environment.
• Demonstrated skills in creativity, flexibility and intuitive listening.
• Excellent communicator in a variety of formats: written & spoken; in person and digitally; one-on-one and one-on-many and ability to figure out new ways to share and connect ideas and information.
• Public speaking/presentation experience.
• Excellent interpersonal skills; ability to build and maintain positive relationships and foster networks.
• Passion for the mission of the Nike Foundation.
• Sense of humor and joy for the work
• Willingness to travel internationally and domestically regularly (50-70%)
Who you are:
You are an incredible, intuitive listener. You are a natural storyteller, can easily wear multiple hats and can jump into new situations easily as you always find your stride quickly. You love traveling the world and getting to know diverse people because you love to connect people and facilitate the solution creation process.
You are the type of person who is actively engaged in multiple communities for your professional and personal interests (i.e. this is what you do for fun). You are great at connecting with individuals as well as stepping back to understand communities and networks as a whole. You understand that communities are living organisms and community management consists of many ongoing conversations that are not bounded by regular office hours. You follow up on commitments you’ve made and people identify following through as one of your core competencies.
You love looking at individual questions, needs, issues and suggestions and figuring out how they connect in order to create better solutions, opportunities and conversations that benefit the larger community. You like to play matchmaker for friends and colleagues, always making introductions that develop into new partnerships and opportunities.
You’ve spent many a family and friend gathering passionately explaining network theory. In fact, you successfully showed a few of those friends/family members the magic of your work when you invited them to an informal salon gathering of like-minded dreamers that you organized. You feel most appreciated when you’ve connected someone to a much needed resource and they come back and tell you of the amazing progress that resulted from it.
You are passionate about social change on a global scale and believe in the power of girls as key drivers to ending global poverty and re-shaping our world. You understand the international development sector and see opportunities for infusing more innovation, creativity, collaboration and girl-centered design to increase impact on the ground.
Life is good. You’re inspired. The inspiration comes from within and combusts with the world around you. You build and nurture lasting relationships and you live and breathe community. You’re looking for an opportunity that will allow you to use your talents to build the leading global network of girl champions.
You just found it at GEU.
To apply, please send your resume and cover letter to email@example.com by Friday, October 25, 2014