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Offer: Country Manager (Kigali)

Operation Smile International is a nonprofit organization dedicated to saving lives and relieving suffering through the provision of free surgery to people suffering from cleft lip, cleft palate and other correctable facial deformities.
As an international charity for children, we measure ourselves by the joy we see on all of the faces we help. At Operation Smile, we're more than a charity. We're a mobilized force of medical professionals who provide safe, effective reconstructive surgery and related medical care for children born with facial deformities such as cleft lip and cleft palate.
Since 1982, Operation Smile — through the help of dedicated medical volunteers — Operation Smile has provided more than 3.5 million comprehensive patient evaluations and over 200,000 free surgeries for children and adults born with facial deformities. Our work creates a lasting global impact. Our mission is also to improve the quality of life through health interventions and related activities that build local capacity in underserved communities worldwide. By offering training to health care professionals in developing countries and strengthening healthcare systems to enable more children in some of the poorest areas in the world to gain access to effective treatment.

Operation Smile is looking for a Country Manager to be based in Kigali, Rwanda

General Description:

The Country Manager supervises and facilitates all activities of Operation Smile Rwanda (OSR), which is to be registered as an INGO under Operation Smile, Inc. The Country Manager will be responsible for building and maintaining the structure and relationships necessary for Operation Smile to successfully run surgical and education programs in Rwanda, while growing the local volunteer base and local involvement in logistics and financial support of all programs. The Country Manager will ensure that all relevant rules, regulations, proclamations, etc. enforced by government entities are adhered to, building relationships and strengthening partnerships along the way.

The Country Manager is responsible for structuring, executing, and managing the activities of the OSR office, working closely with the Africa regional team and Operation Smile Inc. (OSI) headquarters team to develop and implement organizational goals and strategies, initiating and/or maintaining existing and new corporate and private partners and overseeing any other activities related to OSR. The Country Manager will work with Operation Smile medical councils, the regional team, and the foundation staff to build on existing programs in order to ensure the commitments to the Ministry of Health in Rwanda are being met, treating the backlog of cleft patients in Rwanda and enhancing the local capacity to identify and treat cleft patients.


PART 1: Foundation Infrastructure
Africa Regional Team and Operation Smile Inc. Headquarters:
• Communicate regularly with the Africa Regional Team and OSI, reporting on all aspects of the foundation
• Develop relationships with key stakeholders as OSR looks to build a local Advisory Board or Board of Directors in Rwanda.
• Responsible for hiring, supporting, and managing foundation staff
• Responsible for overseeing all human resources and training components for OSR staff
• Oversee and maintain general office items, including timely payment of rent and monthly bills as well as ensuring that office supplies are adequately maintained.
• Maintain NGO registration and required reporting of OSR with the government of Rwanda.
• Oversee and maintain all MOUs and official agreements with Federal Ministry of Health, regional health bureaus, university partners, hospital partners, NGO partners, etc.
• Ensure that the foundation is in compliance with all Rwandan laws, regulations, proclamations etc. at all times
• Oversee all relevant budgets and accounting processes for OSR
• Manage and work alongside part-time accountant
• Establish and implement an effective development plan and reporting structure
• Ensure that the responsible party for quarterly reports submits them before deadline and accurately to the best of your knowledge
• Plan ahead regarding funds necessary from OSI to effectively execute the responsibilities of the OSR office; request funds with full explanation, in a timely manner
• Manage existing corporate partners and build strong, lasting relationships with donors so that OSR is part of the donor’s long-term investment plan
• Meet fundraising targets through cash or in-kind donations or funds raised through events and cause related marketing campaigns
• Identify, research, and approach corporate donors for funding to support and expand all operations
• Plan and implement cause related marketing campaigns, major gifts and individual asks
• Strive to get as many services/products as possible pro bono/free of charge (or highly discounted) such as office space, audits, shipping, transport, accommodation, flights etc.
Public Relations/Brand Awareness:
• Establish and implement a multifaceted PR plan to increase the brand awareness of OSR in Rwanda
• Provide the necessary content to build and update the OSR website in a timely manner
• Work with the Program Coordinator to obtain coverage and recognition for OSR missions/programs, fundraising events, and major donors
• Together, with the Program Coordinator, facilitate any media needs or VIPs attending missions or other programs

PART 2: Programmatic Support
• Work collaboratively with the Program Coordinator to set annual programmatic schedules and goals
• Assist in creating networks and support to ensure smoothly run, safe and cost effective medical programs
• Capitalize on the programs in Rwanda for promoting corporate partnerships, raising awareness and furthering brand recognition throughout the country and region
• Ensure all programs fall within budgetary guidelines
• Cultivate relationships with the Ministry of Health and other pertinent government ministries, to pursue stronger collaborations that will support the success of OSR program activities
• Support Program Coordinator in building new and strengthening current partnerships with NGOs for patient recruitment, logistical support, and financial support of programs

PART 3: Reporting
• Submit program reports, in a timely manner, to all relevant parties, to include but not limited to: the Ministry of Health, district and provincial government offices, university and hospital partners, NGO partners, and donors, taking care to utilize specifically requested reporting templates and structures where necessary
• Provide monthly reports of activities and all other relevant documents on public relations, fundraising, medical, legal, and financial matters to the Regional Director, Africa and OSI

PART 4: Medical and Non-Medical Volunteers
• Work with the Program Coordinator to maintain the local volunteer base
• Ensure that there is appropriate recognition and appreciation shown to heavily involved volunteers
• Work with current volunteers to expand the network and grow the current volunteer base
• Provide educational and training opportunities to increase the incentives of participating with OSR

EXPERIENCE REQUIRED (education/work):
• Bachelor’s degree in related field, higher level degree preferred
• At least 5 years experience working in a non-profit setting
• Prior experience implementing/managing medical programs ideal
• Prior Operation Smile experience preferred

• Exceptional leadership, management, and interpersonal required
• Ability to communicate and work across cultures
• Time management skills and ability to prioritize requests efficiently and effectively
• Knowledge of Rwandese culture and practices
• Fluency in Kinyarwanda and English language preferred
• Self-directed and self-driven
• Ability to see the big picture and focus on details as necessary
• Proven ability to build relationships
• Knowledge of computer software and Microsoft programs (Word, Excel, Power Point, and Outlook).
• Highly organized and multi-task oriented
• Travel approx. 25% of the time, mostly within Rwanda and some international travel
• Ability to work off hours, including nights and weekends as necessary
• Able to accept newly assigned projects or duties as they become necessitated.

We will only consider CV’s received by email. Interested candidates should send: A letter of motivation, updated CV (please specify the length of the experience monthly) and the details of 2 Managers who can provide us with professional references for the last two work experiences. Please send applications before 25/10/2013 to Mr. Mark Beers,

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