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Joanna Williams
Qualifications Summary
Law Enforcement and Customer Service professional with extensive experience in de-escalating volatile, emotionally charged situations and counseling survivors of trauma. Through constant contact with the public, I have been able to assist people restore order to their lives. I have helped survivors rebuild their confidence and assisted them in starting a fresh new life after their traumatic experience. While dealing with children, I create a comfortable environment and establish a good rapport in order to have an open dialogue. As part of a client oriented team, I am confident that together we can grow as a unit and serve our community even better. Competencies include;
Exemplary communication skills
Superior critical thinking skills
Excellent oral and written skills
Thorough investigative skills
Extensively trained computer systems for San Antonio Police Department
Extensive knowledge of Microsoft Word, Power Point, Excel and Suite

Experience
San Antonio Police Department
Patrol Officer
APR 2007-OCT 2011 San Antonio, TX
Patrolled community and established good rapport to ensure a healthy relationship
Assisted public during trauma and crises by taking statements and getting medical treatment
Arrested multiple violent offenders for assault, family violence and sexual deviancy
Testified and presented my reports in court to assist prosecution of offenders

City of San Antonio
Security Guard
MAR 2006-APR 2007 San Antonio, TX

Patrolled city-owned properties to ensure they were not being vandalized
Assisted tourists with directions and points of interest on the city
Called for emergency responders to assist tourists who were ill
Ensured the safety of cashiers by escorting them to turn in daily revenue
5365 Southcross Ranch Road Lot 37, San Antonio, TX 78222, 210-309-1471 j.c.williams43@gmail.com
Joanna Williams
Experience continued
Southwest Airlines
Customer Service/Operations Agent
APR 2002-MAR 2006 Baltimore, MD
Assisted customers with travel arrangements, baggage and tourism plans
Provided comfort to stranded passengers by singing
Calculated weight of aircraft after loading to ensure safety of flight
Contacted flight crew after takeoff to verify safety and on time departure

Baltimore City Detention Center
Corrections Officer
AUG 1994-APR 2002 Baltimore, MD
Provided public safety by maintaining accurate count and custody of inmate population
Protected civilian personnel by vigilantly making rounds during inmate appointments
Thoroughly trained new officers to ensure continued of staff, public and inmates
Ensured smooth operations of facility by treating inmates fairly and impartially

United Stated Air Force
Electronic Security Specialist
NOV 1988-MAY 1992 Sembach AB, GE

Assisted training fighter pilots by jamming radio and radar signals
Interrupted any plans of terrorism by decrypting encrypted messages
Provided safety for deployed troops by monitoring open telephone lines to limit risk of secure information being discussed
Provided detailed transcriptions of conversations to Commanding Officer for review

5365 Southcross Ranch Road Lot 37, San Antonio, TX 78222, 210-309-1471 j.c.williams43@gmail.com
Joanna Williams
Education
Walden University
Currently enrolled Baltimore, MD

San Antonio Police Academy
APR 2007-NOV 2007 San Antonio, TX

• Certificate of completion
• TCLEOSE TX Peace Officers License

University of Phoenix
SEP 2005-MAR 2006 Columbia, MD

• Completed some credits

Defensive Command Control Communication Countermeasure School
DC3CM
MAY 1988-NOV 1988 San Angelo, TX/Las Vegas, NV

• Certificate of completion
• TS/SCI Clearance

Western High School
SEP 1983-JUN 1987 Baltimore, MD

• High School Diploma-College Preparatory Program

References
Available upon request

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