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Working FAQ (Frequently Asked Questions) For Correspondents

Hello Correspondents,

The below document is a working list of questions we've encountered about the program. Your input, suggestions, comments and further questions will help make it even better, so please feel free to contribute!

General Questions

Q. Will I still receive weekly assignments like I did in the application process?

A. In a way, yes. However, instead of receiving a weekly assignment, you will receive one assignment per learning module (approximately one month long each). There are also suggested activities in each learning module. The suggested activities are not required! They are just a way to get you to start thinking about the materials. However, if you have time, we encourage you to complete them.

Q. What should I do if I am going to miss a deadline?

A. First, do not panic! We understand that you may be facing challenges — expected and unexpected. World Pulse is flexible and will work with you to overcome your challenges. However, we request that all Correspondents aspire to the highest levels of professionalism. If you are going to miss a deadline, email Zoe or Delphine with an explanation and requested extension.

Q. I am having a hard time connecting with other Correspondents and/or my Vision Mentor or Editorial Mentor. What should I do?

A. Have patience. This will be easier some days than others! With the differences in time zones, issues with connectivity, and busy lives, it could take up to a few days to make a connection you seek. If it impacts a deadline, please see the answer to the previous question.

Q. How can I find out what time the conference calls are scheduled in my time zone?

A. Time and has many options to convert time zones:

* To convert from one time zone to another, use the Time Zone Converter.
* To convert multiple time zones at once, use the use the Meeting Planner.
* To see all timezones around the world, visit the Customized World Clock

If you still have questions, please email Zoe or Delphine--we don't want you to miss these calls!

Q. Do I have to pay for the Q&A call or my Mentoring calls?

A. No. We have signed up for a service (Calliflower) for the Q&A calls which allows you to use a telephone or to call in for free from anywhere in the world using Skype. For some countries, there are also local numbers you can call into from your mobile or landline if your internet connection is not stable. If you need help getting set up with Skype, please contact Zoe or Delphine. We suggest you both use Skype to connect to reduce costs (Skype to Skype calls are free, and you can do a video call!).

Q. Will I receive a stipend?

A. Our desire is to provide every Correspondent with a stipend to offset your Internet and phone costs, plus other related expenses for participating in the program. Please follow the instructions in the welcome manual for ensuring that you receive the stipend.

Q. Will we get press passes?

A. Yes. You will receive a press pass, a letter confirming your role as a Correspondent with World Pulse, and business cards. These tools should give you credibility and help you gain access to government offices, etc.

Q. Who owns the Correspondents material?

A. You do! We encourage you to pitch your stories to other media outlets. We ask, however, that you mention World Pulse as the originating media source.

Additionally, World Pulse reserves the right to use your material for editorial and marketing purposes. If you have any questions please review the World Pulse Terms of Use,, or contact our team.

Q. What is the difference between Frontline Journal and other types of news?

A. A Frontline Journal is a unique news story to World Pulse. They are first-person accounts from those living on the “frontlines” of breaking news stories. It includes elements of narrative storytelling, Op-Ed pieces, and news stories. The writer filters information through her perceptions and personal experiences, and makes the audience aware of her thoughts and feelings regarding the topic at hand.

Technical Questions
Q. Help! I am having problems downloading Skype!

A. It may be challenging to help from afar, but we are eager to try! Please email Zoe or Delphine as much information as you can about the issue you are experiencing. For example, if you are getting an error, please include the error. We will do our best to help you resolve it.

Q. I keep losing the link to the Voices of Our Future Classroom. Is there any easy way to keep track of it?

A. If you will be accessing the same computer/s throughout the program, we recommend bookmarking the classroom. Here are instructions for bookmarking using Internet Explorer and Firefox.

Internet Explorer

In explorer, bookmarks are called "favorites." Here is a short video that demonstrates how to add a favorite.


If you use Firefox, follow these steps:

* Go to our classroom.
* Click on "Bookmarks" in your browser toolbar;
* Select "Bookmark This Page;"
* Confirm you like the name of your bookmark;
* Decide where you want to save it;
* Add tags if you wish; and
* Click on "Done."

Q. Help! I am drowning in notification emails from World Pulse! How do I manage them?

A. There are several options we recommend for managing your notifications: update your preferences on your profile, create a filter in gmail or Yahoo!, or create a folder in Hotmail.

Updating Your Notifications

* Return to your profile on World Pulse.
* Click on the "Edit Account" tab.
* Click on the "Edit Notifications" tab.
* Un-select one or both of the following options:

Yes! Notify me when someone comments on a post I have made.
Yes! Notify me of new posts in the groups I am subscribed to.
* Click on "Submit."

Q. If I turn off notifications, how will I know when someone has made comments on a post I have made or made a new post to one of one my groups?

A. Every profile has "newsfeeds" of your friends and group that are similar to your journal. These newsfeeds will help you stay up-to-date with your friends and groups without the hassle of multiple emails.

* To see if someone has made comments to any of your posts, click on "Journal." Every post shows the number of comments it has received.
* To see if one of your friends has posted something new, click on "Friends."
* To see if a new post has been made to one of your groups, click on "Groups."

Q. I'd like to be notified by email when someone responds to a post I have made. Can I just select this option?

A. Absolutely! You can select any combination of the three options.


Step 1: Create a label

1. Click on "Settings" in the top right corner
2. Select the "Labels" tab
3. Click on "Create a new label"
4. Name the Label with a useful title, such as "VOF Classroom"

Step 2: Create a filter

1. Click on "Settings" in the top right corner
2. Select the "Filters" tab
3. Click on "Create a new filter"
4. In the "subject" line, type "Classroom"
5. Click "Next Step"
6. Choose the rules you want to Apply: "Apply Label" and choose "VOF Classroom" (or whatever you titled it), and I also recommend using "Skip Inbox" to put the message directly to the Label, thus not overwhelming the Inbox.
7. You may want to click the "apply this filter to ________ conversations below" box and start the filter now!


For Yahoo Mail, the filters function is only available for set-up in the Yahoo! Mail Classic interface. If you are currently using the newer version, you can switch temporarily to the Classic interface by clicking on “Mail Classic” in the top left corner.

Step 1: Create a folder

1. In the right column of your Yahoo Mail, there is a box titled “My Folders”
2. Click on “Add” located next to the title “My Folders”
3. Type “VOF Classroom” or a name that makes sense to you and click “OK”

Step 2: Create a filter

1. Click on “Options” located in the top right corner and select “Mail Options” from the drop down menu
2. Click on “Filters” on the left menu bar
3. Click on “Create or Edit Filters”
4. Click the “Add” button
5. In the “Filter Name” space, type “VOF Classroom” or a name that makes sense to you
6. After “Subject”, choose “contains” from the drop-down menu and type “Classroom” in the field
7. After “Move the message to”, choose the folder name you just created from the “Choose Folder” drop down menu
8. Click on the “Add Filter” bottom in the bottom left corner


Step 1: Create a folder

1. In your Inbox, click on “Manage Folders” in the menu bar on the left side of the screen
2. Click on “New” at the top of the page
3. Type “VOF Classroom” or a name that is applicable and click on “Save” at the top of the page

Step 2: Create a filter

1. In your Inbox, click on “Options” in the right corner and choose “More Options” from the drop-down menu
2. Under “Customize Your Mail”, click on “Automatically sort e-mail into folders”
3. Click on “”New Filter”
4. Under “Step 1”, choose “Subject” from the first drop-down bar and choose “contains” from the second drop-down bar
5. In the “enter text” field, type “Classroom”
6. Under “Step 2”, choose “New Folder” and type “VOF Classroom” or a name that is applicable
7. Click the “Save” button in the bottom right corner


Cali gal Michelle's picture

some confusion...

Hi Delphine... I have encountered a bit of confusion from others regarding the possible insinuation of this post.... Have the 30 been selected, and this post is for them? We have some anxious applicants out there, as I'm sure you are fully aware. Just want to clear this question.


Let us Hope together-
aka: Cali gal


We are in the process of selecting the 30 and this post will be for them.
I am trying to work ahead!
Thanks for clarifying!

Delphine Criscenzo

I will take a cue from you and 'work ahead' myself! Thanks for all your hard work for this great purpose!

Let us Hope together-
aka: Cali gal


ola.mahadi's picture

this is good and clear

Thabk you Delphine, for you effort and support along the one month application and here hope things go smooth with the selection process and cant wait to engage and maybe be one of thre 30.
Stay well

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